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Terms and Conditions

Available plans, packages and prices may change at any time for new orders. Check the current service plans and pricing before buying. Your accepted order and contract determine your agreed charges, included services and term; existing agreements are not changed simply by updating an offer.

Last updated: 13 September 2026. These terms explain our services, payment arrangements and responsibilities. Read them with your order confirmation and the policies linked below.

1. Who we are

Splash Nodes is the trading name of Alan Alaei, a sole trader, of 32 Blenheim View, Leeds, West Yorkshire, LS2 9QB, United Kingdom. Contact [email protected] about your order or service.

We are not currently VAT registered. Prices are shown in GBP; the total payable, including any applicable mandatory charges, is shown before you order.

2. Your agreement and services

Our services are SplashNames (domains and DNS), SplashHost (hosting), SplashDesign (website design), SplashMail (business email) and SplashPhone (business telephony). SplashPanel is the account portal. Your order specifies what you are buying, its price, billing period, any minimum commitment and the service scope.

A contract is formed when we accept your order and issue confirmation. An automated receipt of an order is not itself acceptance unless it expressly says so. We provide a copy of the agreed terms and order information in a form you can keep. An agreed order-specific provision takes precedence over these general terms where it clearly addresses the same point, subject to applicable law. The Billing, Refund and Cancellation Policy provides further detail; it cannot remove your statutory rights.

You are a consumer if you act wholly or mainly outside your trade, business, craft or profession. Consumer protections apply where required, even if an account is described as a business account.

3. Your account

You must be at least 18 to open an account and provide accurate information. Keep your credentials secure and tell us promptly if you suspect unauthorised access. You are responsible for activity you authorise; you are not automatically responsible for every unauthorised act regardless of the circumstances. Our own security responsibilities remain.

Account verification and security logging are explained in the Privacy Policy. Use the services lawfully and comply with the Acceptable Use Policy.

4. Account balance

Service scope, any setup charges, discounts and renewal prices are confirmed in your accepted order. Check the current plans and pricing for available offers.

Keep sufficient funds or a valid authorised card available for recurring charges. We give notice of failed payments before restrictions where reasonably possible. Any restrictions must follow the service agreement and be proportionate. A dispute can be raised with our support team.

5. Domains, DNS and hosting

Registration: SplashNames registers domains through a registrar partner with you identified as registrant, subject to eligibility, availability and applicable registrar/registry rules. Registration gives contractual registration rights, not unrestricted ownership independent of those rules. If registration cannot be completed because a name is unavailable, we refund that registration payment.

Renewals: where auto-renewal is selected or expressly agreed at checkout, charges are funded from your authorised card or available balance. Renewal terms and prices are provided before commitment. You can disable auto-renewal in your account. If renewal is not completed, a domain may expire and recovery may be unavailable or incur registry charges.

Transfers: we assist with eligible transfers and supply the relevant authorisation information after appropriate verification. Registry locks, eligibility restrictions and outstanding disputes may affect timing. We do not impose an additional fee merely to release an authorisation code.

DNS and hosting: DNS propagation depends on third-party caches. We help investigate problems, but changes may not appear everywhere immediately. Backup scope, frequency, retention and restoration arrangements depend on the purchased plan. Keep independent copies of important data; this does not remove our contractual responsibilities.

6. Website design and intellectual property

SplashDesign works to the agreed specification, including deliverables, revision allowance and timetable. Additional work or a material change of scope requires agreement on price and timing before it proceeds. Delivery estimates depend on receiving the agreed content and approvals; a binding deadline must be expressly agreed.

You retain rights in content you supply and grant us the permission needed to use it to deliver the service. You must have the necessary rights to that content. Unless the order expressly assigns rights, we retain our pre-existing templates, reusable code and design systems. Once the agreed fees are paid, you receive a licence to use the delivered website for the purpose agreed in your order. Any hosting dependency, export restriction, third-party licence or separate design buyout must be disclosed and agreed before purchase.

7. Prices, discounts and payment

Prices and any discounts are confirmed before purchase. Only a discount shown in your agreed order applies; its duration and renewal treatment must be clear. We do not change an already agreed one-off price without your agreement.

For an ongoing service, changes may be necessary because of tax or legal changes, registrar or supplier charges, or changes in the service provided. We explain the reason and give at least 30 days’ notice of a proposed price change, except where law requires a different timing. Where a change disadvantages you, you may cancel the affected service before it takes effect without a change-related cancellation penalty, with an appropriate refund of unused prepaid service. Agreed fixed-term pricing remains in place unless a clearly agreed lawful provision permits otherwise.

Cards are processed by Stripe; we do not store full card numbers or security codes. BTCPay Server is available for cryptocurrency account top-ups, not automatic wallet debits. Subscriptions are paid by authorised card or eligible account balance. See the payment-methods section for currency, fees and refund handling.

8. Cancellation, refunds and suspension

You can cancel through your account or by emailing us with a clear statement identifying the service. Ending renewal is different from an immediate termination or a statutory cancellation. Unless an applicable cancellation right or agreed term provides otherwise, a subscription continues to the end of its paid period. Any minimum term must be expressly agreed before purchase; a recommendation to stay for 12 months does not create one.

Consumers normally have 14 days to cancel a qualifying distance service contract, subject to applicable exceptions. Starting a service during that period requires the appropriate express request. Proportionate charges for work supplied and loss of cancellation rights after full performance depend on statutory conditions; digital content has different consent requirements. The billing policy explains the process and refund timing.

We may restrict or end a service for serious non-payment or breach, or to address an immediate security or legal risk. We normally explain the issue and give a reasonable opportunity to resolve it. Immediate action may be needed for urgent harm or legal requirements. Restrictions and any termination charges must be proportionate; refunds and statutory rights are not automatically forfeited. You can request review by contacting us.

Before a service ends, arrange any exports or transfers you need. We explain the available export window and deletion process applicable to the service. Retention required by law and the processor provisions below still apply.

9. Support and service standards

We supply services with reasonable care and skill. Availability targets, support hours and any guaranteed response times apply only where stated in your service agreement. An AI assistant may help answer routine questions; ask a person to confirm anything material before relying on it. These terms do not exclude information that is legally binding because you relied on it when contracting.

Raise a service complaint at [email protected]. We investigate and explain our proposed resolution. This does not restrict your right to seek independent advice or use available legal remedies.

10. Liability

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

Consumers: we remain responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. Nothing here removes applicable rights to repeat performance, price reduction or other statutory remedies. We do not apply the business liability cap below to consumers.

Business customers: subject to the exclusions above and any separately agreed terms, our aggregate contractual liability arising from an affected service is limited to the fees paid or payable for that service during the 12 months preceding the event giving rise to the claim. This limitation applies only so far as lawful and reasonable in the circumstances. It does not limit our statutory obligations to individuals under data protection law.

11. Personal information and processor terms

Our Privacy Policy explains our own controller activities. Where we process personal information on your behalf, you are the controller and the following processor terms apply alongside your order.

• Scope: processing consists of hosting, storage, transmission, maintenance, support and deletion needed for the contracted services, for their duration and agreed wind-down. Depending on your service, information may include names, contact details, customer enquiries, user identifiers, website content, communications and transaction records concerning your staff, customers, prospects and other users. The order must specify any different or sensitive processing before it begins.
• Instructions: we process only on your documented instructions, including for transfers, unless UK law requires otherwise. Where permitted, we inform you of that legal requirement beforehand. We tell you immediately if we believe an instruction infringes applicable data protection law.
• Confidentiality and security: authorised personnel are subject to confidentiality duties. We implement technical and organisational measures appropriate to the risk under Article 32, with service-specific measures described in the agreed service documentation.
• Sub-processors: we require your prior specific or general written authorisation. Under general authorisation, we give advance notice of intended additions or replacements and an opportunity to object. We impose equivalent relevant data protection duties by contract and remain responsible for their performance of those duties.
• Assistance: taking account of the processing, we assist you with individuals’ rights requests and with security, personal-data breach notification, impact assessments and prior consultation obligations. We notify you of a personal-data breach without undue delay after becoming aware of it.
• End of service: at your choice, we delete or return personal information and delete existing copies unless UK law requires storage. The service documentation records how backup copies are handled and when deletion completes.
• Accountability: we provide information necessary to demonstrate compliance and allow and contribute to audits and inspections by you or your appointed auditor, with proportionate arrangements protecting other customers’ information.

You determine lawful purposes and instructions, provide appropriate notices, and ensure the information you ask us to process can lawfully be used for the service. Both parties retain their own statutory responsibilities.

12. Changes to these terms

We may propose changes for legal, security or service reasons, explaining the reason and effect. Material changes to ongoing services receive at least 30 days’ notice unless urgent legal or security requirements prevent that. We do not use updates to retrospectively remove accrued rights. If a proposed change materially disadvantages you, you may end the affected service before it takes effect without a change-related penalty and receive an appropriate refund of unused prepaid service. We obtain express agreement where required.

13. Governing law

These terms are governed by the law of England and Wales. Business disputes are subject to the courts of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in the courts available under the law of their place of residence; this clause does not remove them.

14. Contact

Alan Alaei, trading as Splash Nodes
32 Blenheim View, Leeds, West Yorkshire, LS2 9QB, United Kingdom
[email protected]

For privacy rights and data protection complaints: [email protected].

Free trials

Where a free trial is offered, checkout shows its duration, the recurring price and the date billing starts. Splash Mail trials last 30 days. A free trial needs another paid, active Splash Nodes product on your account, such as a registered domain or a paid plan; add-ons and other trials do not count. If that product ends during the trial, the trial stops and you are not charged. No recurring charge for the trial service is due during that period. Unless you cancel the service from your panel before the displayed billing date, it continues as a paid subscription at the price and billing interval shown at checkout. Other purchases and setup charges shown at checkout remain payable. Cancelling a trial does not cancel other services on your account. Your statutory rights are unaffected.